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In Case of an Emergency

If you or a dependent's life is in danger or you are going to lose a limb, go to the emergency facility nearest you.
If necessary, and you are unable to drive, call 911 for emergency transport.
If you are unsure about the best place for care, and it is possible given the circumstances, call your physician.
At the hospital or urgent care center you will need to provide your insurance company's name and your identification/subscriber number. This information is on your Identification Card.

Remember: Before you leave the hospital/urgent care center, you will probably have to pay an emergency room co-pay. Your co-pay amount is typically listed on your Identification Card. If the person with the emergency is admitted into the hospital, the emergency co-pay may be waived and an inpatient co-pay or deductible may be required instead.

To ensure payment for the emergency services received, you must notify your insurance company within a pre-determined amount of time. The benefit summary explains what your particular plan requires and covers for emergencies, or call the toll-free number on your Identification Card.